Exude confidence. I know that I possess your core value of integrity because I do what is right, no matter the alternatives. I do recommend becoming a touch more specific. Ultimately, it is their call to make. A CBSA officer (or two officers) will conduct an interview at borders and airports in two parts. Then describe all the considerations that played into the action you would take. I'd love to see more compelling detail around how the CBSA will benefit specifically by hiring you. "My airport experience is valuable, especially as a screening officer. I have dealt with uncomfortable situations like encountering a dead body, and I doubt I will find anything worse than that. It's clear that you will be a level head amid potential friction. Walk the interviewer through your approach. I have worked in respite shelters where there is a daily overdose, and I come across dead bodies often. "For my post-secondary education, I took police foundations. 6) Social media: Social Media is becoming a big player in the recruitment process. ", Our Professional Interview CoachRachelle Enns Reviewed the Above Answer. What action would you take? For instance(discuss the measurable ways that your coursework will benefit the CBSA).". Interview questions and answer examples and any other content may be used else where on the site. Exam Code: CBSA; Exam Name: BTA Certified Blockchain Solution Architect; Updated: Jan 10, 2023; Q & A: 230 Questions and Answers; Uses the World Class CBSA Testing Engine. Consider what you've learned, how you would approach developing your own skills and growing in your career and apply them to how you would build your team and approach a project to completion. There are also strict rules governing the program; it's hard to get these privileges, and it's very easy to lose them. They will take the information you share and view it as a predictor of what to expect from your performance in the future. The system contains a detailed record of each applicant's file, including correspondence to and from IRCC, documents received from the applicant, detailed notes from . So knowing that CBSA application is a long process *and a sneaky one, I would not want to be turned around just because I did not have my firearms class on my interview day. Detail your understanding of the impact this individual's unethical conduct has on the rest of the team. I've provided an example for you below. It also informs you that you can likely predict this isn't the first time nor the last they will conduct themselves in this manner. Lastly, it will test your conscientiousness and reliability, and how consistent you are in your responses, your approach, and your overall handling of the situation.When entering the situation, try to remain confident and relaxed. Informing your team leader should only be done if it is in the best interest of the team. CBSA poured resources and effort into ensuring they fully embrace respect as a core value. The range of skills you will bring to the role is impressive, and you do a great job qualifying yourself. Your answer should provide them insights into your approach to team building, project management, your interpersonal skills, and your self growth and development. Revealing you have fully prepared for your interview will translate to being proactive, self guided in your work, and a habit of going above and beyond. But by fact gathering, exercising good judgement, and making every effort to support your team, you've put your all in, and that is all you can be expected to do in such a situation. You describe your calm personality while also supporting your reply with an example from your role as a screening officer. To eliminate the confusion caused by multiple agencies, the CBSA was formed. Lastly, it will test your conscientiousness and reliability, and how consistent you are in your responses, your approach, and your overall handling of the situation. Walk them through your approach and steps for managing a new project and how you would direct your team. For instance, 'It is of utmost importance that I earn the trust of this agency, my fellow agents, and the public. Using the ARC method, describe the action you would take in this situation, and elaborate on the reasoning behind your actions. Show the hiring authorities that you have a firm understanding of all expectations placed on you from an ethical standpoint, should you be hired. You will also be scored on how well you interact with the actor, especially on the level of the respect and sensitivity you exhibit concerning race and diversity. Only when every member of the team has a clear view of what the big-picture looks like can you fully collaborate on the team effort. It will test your problem-solving skills, and your ability to discern facts from opinions or misunderstandings. It also serves to clue them into how developed your leaderships skills are. Your description is clear - good work! Offer any career accolades, personal achievements, industry-related training, linguistics, or volunteer work. By adding in a measurable example or story, you will take the answer from simply 'telling' the interviewer what you will do to actually 'showing' the interviewer that you are a person of action. That is what I aspire to be should I be given an opportunity with the CBSA". Practice those positions. Good start! I like that you are already answering in 'we' terms in the sense that you already have the job. This is the primary reason not to get nervous. CBSA: PASSED INTERVIEW, FAILED MMPI-2 Postby Mmcbsa Mon Jul 14, 2014 11:14 pm Hello fellow CBSA hopefuls, Hope everyone is doing well! Ask questions and process out loud your reaction, response to the situation, and what actions you would take. As a screening officer, it is easy to steal items left by passengers, and if you're smart you can get away with it. Lastly, it will test your conscientiousness and reliability, and how consistent you are in your responses, your approach, and your overall handling of the situation. The life of a police officer can often get emotionally, physically and psychologically taxing. However, I would be more than happy to join CBSA in any of the three divisions.". Type at least three characters to start auto complete. These are nice ways to support your colleagues, indeed. Are you the type to unquestioningly respect the chain of command? You want to convey that you take every effort to resolve any such situation on your own before escalating it to your supervisor. "The values are respect, integrity, and professionalism. Consider sharing what actions you take to ensure professionalism is maintained at all times. Avoid offering specific examples, since this is a situation question dealing with a hypothetical 'what if', rather than a 'tell me about a time when' behavioral question. Fantastic! It illustrates a conviction to learn, grow, and develop that recruiters are usually on the hunt for. It will test your willingness to step outside of your comfort zone. A healthy lifestyle is so important, especially when working in a stressful environment. This concern is accentuated in high-pressure environments, such as customs and border protection. That also means that I will report a fellow officer who acts without integrity. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. This question is another way for CBSA to ask, 'Why should we hire you?' You must be able to speak, read, and write in both English and French at a designated level. Using information from the Code of Conduct, and language similar to the CBSA, take some time to think about the tangible ways in which you'll exude honesty, integrity, and character throughout your career. When answering a behavioral question, the STAR method is the recommended approach to organizing your answer. Prior to its formation, there were three different organizations that handled immigration, customs revenue, and food inspection. Whatever your preference, be sure that your enthusiasm shines through showing CBSA hiring authorities that you are ready to serve and protect your country, with long-term career goals within their organiziation in mind. The details that you include are fantastic because they will allow the interviewer to view your character through actions versus just words. They want to make sure you can talk the talk and walk the walk. It's evident that you are a lifelong learner - this is wonderful! Teamwork fosters camaraderie. They'll observe your skill level and see how well it matches to how you've presented yourself on your resume, as well as throughout the interview so far. Watch your body language in the mirror. This scenario will test your communication skills and your ability to speak non-defensively, objectifying the situation rather than singling out any one person. This question is intended to assess your leaderships skills, your sense of teamwork and how you inspire and motivate those on your team. ", This is a good start! It will test your flexibility and your adaptability, and if you adjust your approach and your communication style. It will evaluate your ability to develop yourself, your skills, and whether you easily identify growth opportunities, are willing to step outside of your comfort zone, and are quick to hold yourself accountable for the actions you took, or the actions you promised to take, while staying true to your word and your integrity. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. A situational interview question is very similar to a behavioral interview question. We do not claim our questions will be asked in any interview you may have. Share how you handle such setbacks and what you would do to avoid repeating them. When I came to realize that people in my social circle were engaged in any such activity, I immediately ceased all contact. I've provided a starter example for you below. ", You've created a strong foundational answer - this is a good start! This course touched on many subjects, such as interviews and investigation, psychology, criminology, and diversity issues. (RESULT) As a result of my observation and honesty(tell the interviewer the positive result of your actions). The only way to respond to this question is by evaluating the facts. I applied for a student job at the CBSA for the summer, and after passing the test online, they got me in for an interview to answer a few "behavioral questions". During any role play, you'll be scored on any variety of competencies. CBSA was written by Kevin Downey and updated on July 31st, 2022. "No, I have never possessed or used drugs or alcohol. Interview3. Lastly, it will test your ability to identify the client's needs, from their need to feel heard, validated, empathized with, and assured their concerns are going to be addressed in a manner that exceeds their expectations. My experience is valuable to the job because I currently maintain those principles. Rather, seize this opportunity. Discuss the methods with which you approach uncomfortable situations with. A tough situation I have found with work was when my manager . I like that you make a connection between the expectations of the CBSA and that of the military. ", "n a democratic country like Canada, people of all races, religions, sexual orientations, and genders should be treated equally, and that's how I plan to support those efforts, never being biased in my decision-making and treating everyone with fairness.". You can find the guide here: https://www.mockquestions.com/articles/How to Answer: Why Should We Hire You?/. To be hired as a CBSA officer, you will have to complete a situational and role-play interview. Role play interview questions involve a participative scenario where your skills and responses are tested in the present, in real time. It probably just means you need to grow your interview skills. Very well said! Aligning the words you say with the body language you convey will go a long way towards delivering a successful role-play. Our date tracking prior to 2019 was not accurately kept. Additionally, it is worth examining why you believed strongly in your recommendation.So, what fueled your strong belief of this idea, and what were the reasons for it being shot down? Please describe one tough situation you found yourself in with a co-worker or manager and how you handled that particular situation. It will test your problem-solving skills, and your ability to discern facts from opinions or misunderstandings. It will examine your decisiveness, your ability to deal with difficult situations, and your communication skills. Not only is this considered disrespectful to the hiring authority, but it reflects the candidate's lack of integrity. Amid a significant workload and considerable stress, CBSA needs to see that you will remain a team player who supports every member of their team, officer, and agent around you. You'll need to attain a clearer understanding of what went wrong and identifying any growth opportunities as well. To be hired as a CBSA officer, you will have to complete a situational and role-play interview. This includes vigorous exercise, meditation, practicing acute problem solving, or learning more about the history of border services in Canada. I like to maintain physical fitness.". The first is to review your official documents. Describe how you handle yourself when you are stressed or under pressure. If you are an emotionally intelligent individual who can effectively navigate such scenarios, then it will take some time before you decide to recruit the assistance of your team leader. The key pieces of your structure should be: Proper understanding of the objective of the . They are curious to see whether you truly explore every avenue when dealing with a challenging person. Failing a technical interview categorically does not mean you're a bad engineer. Second language evaluation6. It goes on to say that respect 'is fundamental to our relationship with the Canadian public and contributes to a safe and healthy work environment that promotes engagement, openness, and transparency. It will also serve as an indicator of your EQ and your interpersonal skill level. Reference list for EDI (Electronic Data Interchange) users from the Canadian importing and exporting community CBSA force training closely follows the RCMP Incident Management / Intervention Model (IMIM) model, a visual aid that helps the officer picture an event and explain why the officer used the intervention methods he or she did. Or Call Us: 1- (888)-509-1987. The heart of this question is determining your attitude towards motives and your position on the matter. It's apparent that you have observed CBSA officers' work, and you sound confident in your ability to jump into the role and see long-term success. Recently, I(set the stage for a story of a time when you witnessed a screening officer steal from a passenger). The agency looks for candidates who embody these values in principle and conduct at all times. Then failed final stage of Sheriffs. A common concern employers face is when outside stressors begin to influence work performance and productivity. I understand that CBSA is looking to create a diverse, inclusive, and engaged workforce where diversity is fostered and valued. "I completed the Police Foundations course (through?). Competition for agency positions is stiff, and the interviewer needs to ensure you'll be dedicated to their mission, committed, and prepared to dedicate yourself to a long-term career with CBSA. Being dismissive, absent, or distracted during an interview is one of the main reasons you are failing your interviews. Tax collectors and auditors used to work alongside border services workers inside . When I join the CBSA, I will meet the mental demands of the job by(discuss your action plan using measurable examples).". Objectively analyze the experience without judgment. Even if you're not driving a team, you can still demonstrate the qualities of a leader. Second language evaluation 6. Very positive response! However, you should always be asking questions. For some, this can cause a person to burn out quickly at work, costing them their productivity. It's widely recommended you keep yourself mentally sharp and physically fit while working through each stage of the interview process. Within these values lie the identity and the expectations of the CBSA. Most job seekers think the interview is all about themselves. It's our responsibility to uphold the integrity and vows of the CBSA. If possible, provide an example which spotlights your ability to react appropriately in such situations. This question is designed to gauge how well you are able to deal with difficult situations when dealing with the public. Go into a private space with a mirror, look yourself in the eye, and say some self-affirmations to yourself. These values represent what the CBSA cares about and what they believe. Don't just read through the materials they provide you and assume you are ready. Not only are they watching to see if your instincts are to accept responsibilities for your actions, but also what you would hope to learn from such failures. (FINAL QUALIFYING STATEMENT) I will never allow myself to commit such actions, and I believe in taking positive action at all times, no matter what temptations may cross my path.". Along with showing them your expertise, make sure you clearly show how those skills will help them in this job. Ask clarifying questions. Record your voice and listen for tone, speech-crutches, slang and choice of words. Even in the most charged and challenging scenarios, CBSA needs their representatives to maintain their professionalism. Research the body language of someone who is confident and relaxed in a seated position. "I keep myself emotionally resilient, and I adapt to stressful situations easily because I'm often in mentally demanding environments. Especially in today's landscape with COVID impacting travel and border crossing, tensions are high! Every day as a police officer can present situations that can be emotionally . When this is the case, that team member is creating more work for those around them rather than focussing on developing their own skills. Canada Border Services Agency employees must prepare to react swiftly and appropriately during times of global strain. Lastly, I understand that CBSA conducts community outreach activities in a variety of communities to educate and approach a diverse range of recruits, including unrepresented minority communities. This question aims to reveal how resourceful you are, whether you are capable of outside-of-the-box thinking, and if you adhere to the chain of command. You need to pass rigorous background checks by both US and Canadian authorities, and pass an in-person interview with both US Customs and Border Protection and the CBSA. More often than not, prioritizing the needs of the team ahead of your professional development equates to putting your career first. These are the components of the question most worth exploring. Describe the ways in which you behave as a leader in your everyday life. Read our Terms of Use for more information. Discuss your positive characteristics and the way in which you ensure everyone is heard and respected in the workplace. Firearms safety courses4. It will reveal your notion of the big-picture on supporting the team, as a whole. I speak Urdu and Punjabi. Physical evaluation5. They could potentially compromise the efforts of the team as a whole. CBSA offers a multitude of career choices one can pursue. This scenario will test your ability to identify the client's needs, from their need to feel heard, validated, empathized with, and assured their concerns are going to be addressed in a manner that exceeds their expectations. Keeping the big picture in mind, you have to look at the facts presented with this hypothetical situation. Terrific answer! Take this opportunity to boast about your merits and talents. They're are curious why you are interested in this position and are assessing your personality fitness for the role. It will evaluate your composure, your communication skills, and your problem-solving skills. What is your reasoning for your course of action? You are already skilled linguistically, and Urdu and Punjabi will be highly beneficial as a CBSA agent. If you have any relevant examples to share where you've faced similar situations, not is the time to flout your prior experience. This question tests your approach towards teamwork and how supportive you are with the other members of your team. Decide on and commit to your approach as soon as you have a clearer understanding of the role the actor will play. May 16, 2019 #1 I got a call from cbsa officer and later mailed regarding at interview to discuss my study permit. Create a specific and tailored response regarding the ways you'll support and encourage their efforts. The CBSA interview process comes in eight stages: 1. Share the breadth of your knowledge, in summary, while communicating clearly. "I have taken time to learn about trade laws since I expressed my interest in becoming a CBSA officer. Paperwork and filing reports can be repetitive and monotonous. A few annual stats at a glance: - 96 million travelers processed- 11,217 firearms and weapons seized - 1,307 illegal tobacco seizures- $2.8 million of suspected proceeds of crime seized- 16,180 drug seizures - 7,786 removals of inadmissible personsAnd, that is just the tip of the iceberg. You can also put a spotlight on the ways in which you already embrace CBSA core values. I would like to be involved in those efforts as soon as possible. Their observations may help you understand how you are perceived and your most significant contributions. It is a goal of mine to expand my knowledge of French to be able to converse, if necessary.". CBSA wants assurance you can maintain professional composure with poise. So, how you approach this situation, and your general attitude towards such a scenario, should indicate how much you are contributing to the situation. Take full advantage of any time they give you. Research their code of conduct in preparation for your CBSA interview. The purpose of this page is to help you prepare for your job interview. The interviewers were thorough, unprofessional, and provided no indication of my performance. "I believe in behaving correctly in terms of honesty and integrity even when no one is looking, such as bribery, personal gain, lying, etc. The first option will be automatically selected. (ACTION) When I witnessed this particular situation, I(discuss the actions you took in this situation). A common mistake for an employee to make is to assume why a policy is in place before asking clarifying questions. With this question, your interviewer will be evaluating your judgement, personal integrity, values, and ethics. Failure to do so will result in application denial. There are too many variables to draw that conclusion. Most of the CBSA's role-play questions will focus on your interpersonal skills and conflict management skills. So without the information needed to prioritize your projects, the only thing you have left is the projects themselves. One recommendation is to carve out more specific/measurable examples of your expertise, character, and dedication. I think its going to be about my removal from Canada but am scared that I will be detained and deported upon showing up for this interview. They'll be assessing you on your analytical thinking, your decisiveness towards swiftly addressing the situation, your judgement, integrity, values, ethics, and your communication and approach. Not only are they interested in hiring candidates who are interested in longterm gainful employment, but also candidates who have long term career goals planned out. They want to ensure your motives are well aligned with their culture and meet the expectations of the role. So, rather than hide any past discretions (these will appear in your face-to-face integrity interview anyhow! How you answer this question will offer strong indicators of your sense of teamwork, your emotional intelligence and your sense of empathy. I have worked in respite shelters where there is an overdose daily. They'll be evaluating your experience level with how effective your communication is. once by a CBP officer (USA). Before that he failed his RCMP application. You will have many topics to dive deep into as a CBSA officer, and it seems that you are ready and eager to begin. 4. "In my previous job I would always step in to help my coworkers when I would see them struggling or getting overwhelmed with their task. This answer will require a specific response versus a general statement. Your interviewer will listen to your example and study how you responded to and handled the situation, and what you learned from it. The diversity of our people and the ideas they generate are the source of our innovation.' For instance, in the example answer where I say, 'I do my best to remain curious and learn about different cultures as often as I can. "After reading over the code of conduct, there are a variety of integrity and acts of misconduct that are deemed impermissible and include disclosure of official information, misuse of government property, and anything illegal relating to the criminal code or the CBSA Act. "I have always admired how CBSA officers manage their responsibilities and that is why I applied to become one. These individuals may not be the most effective communicators. Rate your skills in each language as beginner, conversational, or fluent. Your aim is to convey an understanding of what it takes to perform well in your role and the environment. Lastly, depending on how you evaluate a job well done, they'll gain an understanding of your standard and what success looks like to you. These scenarios falls into similar categories which make them relatable to the role. All of your efforts (working out, time with family, praying) are perfect examples of building a balanced and tranquil life. It takes a cool, level head to stay calm and resolve these problems.". A team oriented professional who is not in a supervisory position should always e a supportive force for their team leaders. My interview invite clearly stated that a valid Canadian citizenship document (Canadian birth certificate or Canadian passport) is required. Make sure to communicate your answer as clearly and concisely as possible. It may clue them into what aspects of your job you view as challenging, andas well as your experience level. There are more than enough Canadian citizen applicants for the CBSA to go through. Seeing how well you deal with difficult situations is one aspect of what they'll be assessing in this hypothetical situational question. They are also curious how familiar you are with their code of conduct, and how seriously you take it by how well versed you are. It will test your problem-solving skills, and your ability to discern facts from opinions or misunderstandings, which will speak to your emotional intelligence and your ability to empathize and not internalize the emotional state of others. NEXUS Interview Questions. An ambition to inherit additional responsibility, do whatever you can to bolster your team, and step outside of one's comfort zone exhibits a can-do attitude, adaptability, and flexibility. "I was right all along they . Offer the unique qualities, characteristics, and knowledge that helps you to stand apart from other candidates. ", This is important, for sure! This stable behavior ensures that my coworkers, my superiors, and the public feel that they can trust me. It's clear that you understand the values of the CBSA.
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