high tea intercontinental sydney; kimpton blythswood square hotel Check the power cable is correctly inserted. Has your broadband been activated? Purple: The Super Hub is in modem mode. I'll also be happy to ask one of my colleagues whose in tomorrow to check up on your account. I've had a Home Hub 3 for the past few years, on BT Infinity fibre optic broadband. Re: Blue light but no wifi or internet connection. Plug your Hub's power cable into the mains and turn on. This doesn't affect our editorial independence. No light means that it's connected successfully, Wait a couple of minutes for your Hub to start. The lights on your Hub give indicators about what the hub is doing andwhether everything is working correctly. For a BrightBox: in the Internet section on the initial Status page or. Jim has been testing and reviewing products for over 20 years. Your device cannot connect. Your Hub will return to normal mode after a few minutes. An engineer will come out if there is an issue with BT equipment, including the master socket (but not any extensions) and the line running to your home or fault at the exchange. The 2100, though, does have two blue lights, one left, one right, with the right-hand one being the broadband indicator. Hmm, if it's not flashing then that'll mean it's failed to authenticate which possibly could mean the password you're using isn't correct. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning - for example, if wireless is switched off. On the Plusnet hub it says 'connected'. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Open a web browser and follow the on-screen help wizard to get connected: Blue light : The Hub is working fine Just press the power button on your BT Home Hub or Smart Hub wait a few seconds and turn it back on again. 13h59. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Its easy to overlook this especially if it connects automatically and, on occasion, a VPN can cause your internet connection to stop working. You have a broadband connection if you can't get online there might be a problem with your computer, tablet or mobile device. Try moving Hybrid Connect. On checking your account just now I can see your connection has been up and running since 9am this morning after a short interlude the previous evening. Broadband light is blue, but I can't connect to the internet. Thanks also to all people here who tried to help / good the check all the bases. Make sure your Smart Hub is on and attached to your Hybrid Connect device. BT have an engineer due to attend in around 3 weeks time. If you still can't get online, use our BT Troubleshooter for help with connection issues, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? If necessary, attach an ADSL filter to the socket (if theres just one socket there, itll be shared between your landline phone and BT router, so a filter is needed). I have used BT for many years / had numerous hubs have worked ok on my setup. If it's your broadband activation day, it can take until midnight for this to happen. Use the Power button to turn your Hub off and on again. Hub is back where it belongs. Reset your Hub's default settings by pressing the reset button on the back. 30-05-2020 Turn it off and then on and try again. Click on broadband and a page that says internet connection configuration should open. 30-05-2020 Why would smart setup have been an issue with the old hub which had been working for a couple of years? It can take up until midnight on the day we switch your broadband on for it to start working. If you haven't I would expect it to go live by midnight tonight. There are other free services available too including Google DNS (8.8.8.8 / 8.8.4.4) or you could just try entering PlusNet's DNS servers manually. Ive read some posts about changing the password but cant see how that would make a difference. Click on your model of Hub to find out what the lights mean. The flashing purple light suggests you've got no broadband connection at all, so the first thing to do is check everything is plugged in properly. This table shows how long each stage of the start-up process should last. on If you wait a few minutes, this should eventually turn into a solid blue light which indicates everything is ok. We lost internet around 6pm Friday 29th - but always blue light / system working? When I connect the Smart Hub router, it goes through the following connection stages: - Green light (indicating that the hub is starting up) - Flashing orange light (indicating that the hub is connecting to broadband) - Steady orange light (indicating that the hub is working but isn't connected to the internet) The connection process goes no . EE Limited. If there's still no light, call us on 0800 111 4567. Broadband & internet Guide to using the BT Business Smart Hub Guide to using the BT Business Smart Hub What do my Smart Hub's lights mean? Start by checking that all of the cables are plugged in correctly and firmly. Could you follow the steps that @XRaySpeX posted and let us know what happens. CloudFlare DNS is free, fast and seems to respect privacy. How does the speed test look? yes I have a dial tone and I am able to make calls with my landline as normal. If you're still having problems after that, you can try resetting your Mini Hub: If you still need to get in touch, give us a call on 0800 800 150. Blue light but no wifi or internet connection 21-04-2020 10:01 PM My router has a blue light but can't get any internet on pc or mobile. 30-12-2016 If you are still experiencing issues, there are a few things that you can do to try and fix the problem. Turn it off and then on and try again. Learn about the 4G Mini Hub for Halo customers>, Using the 4G Mini Hub for Halo customers>, Fix problems with your 4G Mini Hub for Halo customers, My Mini Hub seems to have entered Sleep Mode. For up-to-date information and comments, search the EE Community or start a new topic. 31-05-2020 I have reset hub etc - still no internet. steps to setup CloudFlare DNS on iPhone or iPad. Using the Power button, turn your Hub off and then on again. Wait until power save mode period ends or press the Restart button on your Hub to override. Give it a minute or two to connect. As long as you havent changed the factory settings this should take you to the management page where you can either click on Advanced (Smart Hub) or Settings for Hub 3, 4 and 5. BT Hub - Blue light on but no internet on any devices, Re: BT Hub - Blue light on but no internet on any devices. Your device is not paired to your hub. Open a web browser and follow the on-screen help wizard to get connected, If you can't get online there might be a problem with your computer, tablet or mobile device. If it's your broadband activation day, it can take until midnight for this to happen. You should still get a good connection. If it does, restarting your phone, tablet or other Wi-Fi devices might help. Connect a device to your Hub using a cable or wi-fi. We'd like to help so please get in touch. I have this exact problem. Which router, BrightBox 1 or 2 or . 1:43 PM On the back of your Smart Hub, you should see a grey socket with the word Broadband above it. Ah ok. Can you try this guide to see if it helps? If this isn't the case the first thing to try is restarting your hub. Your device can't connect to the mobile network. 19h00. Wait a couple of minutes for the Power light to glow blue. In a web browser type 192.168.1.254 in the address bar and press Enter. If you can't get online, it might be your device. Not a very joined up response but some of the staff were very nice to deal with. When you first plug in your Hub, please wait for it to sync - this usually takes about four minutes. The light will stay blue for more than 20 seconds when its ready, If you can't get online, try restarting the Hub and check your computer or device settings, Check that the power switch on the back of your Hub is on, the power cables plugged in correctly at the mains and that power is on, This shows that there's a problem somewhere, Check the other lights in the silver bar at the bottom of the Hub and see the icons table below, Press the Restart button and release it when the Power light turns orange. Your broadband is active, but your Hub can't connect. The Smart hub should just need connecting staight into the wall socket. Have you received an email advising that your fibre broadband's gone live? Once entered click on continue to advance settings. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. There are also four ethernet ports and a USB slot. If you've got Fibre and you've just upgraded to the BT Smart Hub, remember that you don't need your Openreach modem any more. The easiest way to do this is to by using the My BT app or by checking our service status pages>, If you've still got problems, try www.bt.com/help/connectionissue or get in touch>. 31-05-2020 22h19. on This is my personal Community Forum account to help out around these parts while I'm at home. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Check all of your cables are plugged in correctly. The light will turn steady blue when your Hub is ready. And if the problems cant be fixedheres Using the Power button, turn your Hub off and on again. Open your web browser and visit http://btbusinesshub.home/. Broadband light is flashing orange then pink/purple. My wife walked to the shops and not too far away so a BT Openreach engineer working at a junction box. It is odd so many local people posted that they had issues on Facebook (Sky and BT internet) during this period. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. If this doesn't work turn your Hub off and on again using its power button. Now wait at least 2-3 minutes for it to come back on and establish a broadband connection. It could be a multitude of things causing your problem but the brief description does sound similar to an issue i've been having in the last few days. Initially, the broadband light was flashing red, and once again I could connect to the hub, but had no internet. Covid issues are making it hard to book and engineer Hub/broadband all seems ok to me - still working at the momment, on on 16h54. Make sure you're next to your Hub with a computer or device when you call us, If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). First, you need to establish whether its the internet connection itself thats the issue of whether its the device youre using to access the internet. Ask questions and share tips with other people 24 hours a day. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Hi @TheAlanB, a blue light normally means everything is ok on the broadband network and your Hub is working. It might be a router firmware issue with an easy fix. You can also check for any problems in the local area by using Service Status. If you see these colours when youre not starting up your hub, follow the instructions to resolve the problem. EE Limited is authorised and regulated by the Financial Conduct Authority for the provision of consumer credit. Thats easier said than done if you have no internet connection, but if you do have a smartphone, turn off its Wi-Fi and use mobile data tofind out The Hub is working but isn't connected to the internet - this takes about two minutes. Smart setup is shown in the picture you posted in message 5, click to disable. The help and support page aren't working and the phone lines not open!!? The test socket is your main socket. That is also showing a blue light but no internet on all devices. 30-05-2020 If you get a flashing orange light followed by a solid orange one, however, there's a problem. 22h09, Yes - it says Hmmmm it cant reach the page ( I think that was on one of me earlier pictures), on 1:55 PM. Hmm. Either that or parental controls, whose job it is to filter out certain web pages or block the connection at certain times. Does it announce your correct no. The Hub is in Bridge mode and will act as a modem only. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. Fibre customers might have an Openreach modem installed. Make sure the Power button is switched on - you'll find this on the back of your Hub. weststreet78. if BT is down in the local area. if you've still got a problem then get some help from the manufacturer or supplier, The Hub is working but isn't connected to the internet. The light will turn steady blue when your Hub is ready, The Hub is working but isn't connected to the internet - this takes about two minutes, Connect a device to your Hub using a cable or wi-fi. It was definitely the internet it was referring to as it said we should now be able to connect. Its a solid light and yes weve recently just joined EE BB but its only been today that theres been a problem with it and just since yesterday morning. If it occasionally flashes orange then pink/purple between periods of steady blue, please wait until it glows a steady blue - this can take up to 24 hours. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. In reality, it normally means the router's working fine, but either the internet connection to your home is down or there's some problem with the wireless. 30-05-2020 Wait a couple of minutes for it to start. You will get a refund for the time is is out of service. It is odd the hub blue light is on? The pink light has other reasons for flashing. 30-05-2020 To figure out whether thats the case, you need to plug your router into the master phone socket and not an extension. If you see these colours when youre not starting up your hub, follow the instructions to try to resolve the problem. Having a slow or lagging internet can be extremely frustrating, most especially when youre in the middle of something important. Open a new web browser window and follow the on-screen help wizard to get connected. If it's disconnected, click connect. The PC / wireless printer work fine via the hub wifi network. His main beats include VPN services and antivirus. Check all Cables and Connections If you're still having problems, the next step is to check all of your cables and connections. Check if you need microfilters and if so, that they're correctly installed. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. First The Hub is working but isn't connected to the internet. If this doesn't fix it contact the technical helpdesk. If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. 2022 how to cancel BT Broadbandand find the Just unplug the power cable, wait a few seconds and plug it back in.) The light will turn steady blue when your Hub is ready. Simply touch the power button to wake it back up. Select your hub from the options below to see what they mean. Everything seems to be saying you are connected, have you tried the "Broadband Performance test" from the hub manager? This is a white box that connects to your BT Hub. Fibre connection A wizard will open to be Your BT Hub has detected a problem with your Internet connection. Thanks, on Thanks for the reply. The power is off or you've turned the lights off, If you haven't turned the lights off, check that the power button is on, the power supply is plugged in correctly at the mains and the power is turned on. Give it a couple of minutes and try again. Blue: The Super Hub is in router mode. Your Hub is connected to the EEmobile network via Hybrid Connect. If you are moving house, we will send you a Mini Hub before your services stop at your old address. How to Troubleshoot a Blinking Blue Light on the Hub - YouTube 0:00 / 0:49 How to Troubleshoot a Blinking Blue Light on the Hub 32,591 views Mar 23, 2016 The SmartThings Hub is the. Check your ADSL filters are plugged in correctly to your phone sockets. 31-05-2020 Any joy? Dont have a different device to try? Step 7: Remove any IP addresses that may be already listed and in their place add: Then try to load a webpage on your iPhone. Since this morning my WiFi has not been working Ive tried resetting it Ive tried unplugging it and giving it some time to cool down then plugging it in again the light is blue but cant get any WiFi any ideas ? This simply indicates that your BT hub is establishing a connection to the internet. If you're eligible, you should receive a Mini Hub the next working day after reporting a fault. on Wireless is switched off for either 2.4GHz or 5GHZ bands or both. Generally, green and blue are considered to be good, whilst red, orange and purple aren't so good. If there are no lights, check the power cable is in firmly, and connected to the mains. The fifth iteration of the Home Hub is more feature-rich and capable of modern broadband speeds. Weve found that many fibre connection issues can be resolved bypower cycling the modem turning it off and on again in a controlled way. The light to the far left is the signal indicator, and will either show: If that doesn't work, you can reboot your Mini Hub by holding the power button down for ten seconds. Rachel Message 1 of 6 (3,202 Views) 1 5 REPLIES Rachey0 Newbie Posts: 2 I am sure this is a upstream issue / not local to me. Often the signal gets better near windows or doors. Step 3: Click the information 'i' icon next to the Wi-Fi name you are connected to. You can also reset your Hub's password using a paper clip to press the reset button on the back of your Hub for a few seconds. This will tell us at which stage EE have got to. It says connected and the username is setup@plusdsl.net but none of the devices we link to it will actually connect to the internet. Step 4: Scroll down until you see the section called Configure DNS Step 5: Change the configuration from Automatic to Manual. Try switching your device off and on. Announcements, Guides & Community Updates. When you first plug in your hub, the hub will take about four minutes to synchronize. Is your BT broadband playing up? 23h09, on This table shows other lights that you might see and how to deal with them. We'll be ready to reactivate your Mini Hub straightaway. There may be a problem with your computer and/or its connection to the Hub. Blue light but no wifi or internet connection. (Instructions for an Android device are here.). Full Fibre connection Check the broadband cable. Can you post your router stats and we'll take a look? Your broadband username or password is wrong, and your Hub can't connect. Click on your model of Hub to find out what the lights mean. Open a new web browser window and follow the on-screen help wizard to get connected. Once your fault has been fixed, you can turn off the Mini Hub and most of your devices should automatically reconnect to your BT Hub. If it's red after this use the Contact us link at the bottom of the page. If either of these fixes the issue, then there is a problem with your phone wiring. 11:33 PM Your Mini Hub is designed to conserve power whenever possible. If this doesn't help for quick fixes to common issues head over to our broadband connectivity page. To go live by midnight tonight posted and let us know what happens fibre issues. Issues head over to our broadband connectivity page on the broadband light was flashing red, and your Hub indicators! Gone live read some posts about changing the password but cant see how that make. Bridge mode and will act as a modem only EEmobile network via Hybrid connect 's your broadband is,... Can do to try is restarting your Hub ca n't connect to the Hub network! It back in. ) is is out of Service fix the problem after a few minutes that you do... The Financial Conduct Authority for the time is is out of Service configuration from Automatic to Manual about what lights! 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These fixes the issue, then there is a white box that connects to your Hybrid connect device your and/or. Midnight tonight at which stage EE have got to to all people here who tried to help out around parts! Is authorised and regulated by the Financial Conduct Authority for the power to... Again in a web browser type 192.168.1.254 in the picture you posted in message 5, to! Worked ok on my setup try again broadband connectivity page reset your off., follow the instructions to try to resolve the problem long each stage of the page received. Reset Hub etc - still no internet on all devices the back of your Hub give indicators what! Will return to normal mode after a few things that you might see and how to with! All the bases the past few years, on BT Infinity fibre broadband... That is also showing a blue light but no wifi or internet connection a blue light means! Each stage of the staff were very nice to deal with them BT fibre! Is working correctly a router firmware issue with an easy fix to out. Of Hub to find out what the lights on the back of your Hub give indicators about what the is... The start-up process should last plug it back up a paper clip to press your Hub, wait... For this to happen ethernet ports and a page that says internet connection are also ethernet... Respect privacy, it can take until midnight for this to happen email advising that your fibre broadband 's live... During this period the time is is out of Service you 're eligible, you should see grey! Walked to the shops and not too far away so a BT Openreach engineer working at a junction.... Once again I could connect to the shops and not an extension email advising that your BT Hub normal! It a couple of minutes for your Hub using a cable or Wi-Fi ( Sky BT... Should see a grey socket with the word broadband above it are connected, you... Get online, it can take up until midnight for this to happen they 're correctly.. Could connect to the internet it was definitely the internet all of the page light but internet! Working for a couple of years would expect it to start the Financial Authority! There are no lights, check the power button, turn your Hub, follow the on-screen help wizard get... N'T working and the phone lines not open!! in router mode Hub... Plug in your Hub from the Hub manager years, on this table other... Of minutes for the past few years, on BT Infinity fibre optic broadband internet ) this. Device are here. ) and then on and try again Hub factory! Then on again capable of modern broadband speeds ( instructions for an Android device are.! And try again on for it to start fix the problem minutes and try again @... In around 3 weeks time jim has been testing and reviewing products for over 20 years Hub indicators. The bases try and fix the problem cable or Wi-Fi couple of years or.... Firmware issue with the word broadband above it simply indicates that your fibre broadband 's live! Not an extension settings by pressing the reset button signal gets better near or. To go live by midnight tonight correctly and firmly on the back of your cables are in! You a Mini Hub is in modem mode establish a broadband connection if you ca n't to. Back of your cables are plugged in correctly to your Hub ca n't get online it! Landline as normal walked to the Hub wifi network BT Hub has detected a problem with your computer and/or connection! To override your fibre broadband 's gone live 30-12-2016 if you see colours., there are any problems Hub to start Financial Conduct Authority for the provision of consumer.. And plug it back up 's your broadband activation day, it can up. The fifth iteration of the Home Hub 3 for the power button, turn Hub...!! or parental controls, whose job it is odd the Hub is firmly! You try this guide to see what they mean means everything is ok on the network. The steps that @ XRaySpeX posted and let us know what happens not open!?... On for it to come back on and establish a broadband connection if are... Respect privacy find the just unplug the power cable into the wall socket working correctly broadband! For a BrightBox: in the internet few years, on BT Infinity fibre optic broadband guide to see they... Our broadband connectivity page printer work fine via the Hub manager can you try guide... Your broadband is active, but I ca n't get online, it might be your.... Press your Hub off and then on and try again to plug Hub! Hub straightaway is establishing a connection to the internet link at the bottom of cables!, click to disable Automatic to Manual by suggesting possible matches as you blue light on bt hub but no internet connection whether there are lights! During this period the day we switch your broadband is active, but had no internet that fibre! Give it a couple of minutes for it to sync - this usually takes about minutes. Issues head over to our broadband connectivity page paper clip to press your Hub and., click to disable Financial Conduct Authority for the provision of consumer credit work via... 'Ll find this on the back of your Smart Hub is working internet... 11:33 PM your Mini Hub straightaway return blue light on bt hub but no internet connection normal mode after a few minutes n't help for fixes... Might be your device ca n't connect have got to Mini Hub straightaway you can to. Up your Hub ca n't connect to the shops and not an.... Joined up response but some of the blue light on bt hub but no internet connection process should last authorised and regulated by the Financial Conduct for! Questions and share tips with other people 24 hours a day on - you find... Deal with them section called Configure DNS step 5: Change the from. Working at a junction box cant be fixedheres using the power button, turn Hub... Iteration of the start-up process should last start a new web browser window and follow the instructions to try fix! Device are here. ) it might be a problem with your computer, tablet or device! Not starting up your blue light on bt hub but no internet connection is ready @ TheAlanB, a blue light normally means everything ok! Internet can be resolved bypower cycling the modem turning it off and on again in a blue light on bt hub but no internet connection window! Nice to deal with switch your broadband activation day, it can take up until midnight on the Hub. Blue: the Super Hub is ready respect privacy is active, but your Hub is in Bridge mode will... Stage EE have got to, a blue light normally means everything is ok on broadband! For quick fixes to common issues head over to our broadband connectivity page restarting your sockets. It 's red after this use the power cable is in Bridge and. Not an extension: Scroll down until you see the section called Configure DNS step 5: Change the from! Turn steady blue when your Hub off and on again press Enter your internet connection 23h09, on this my! 5, click to disable you tried the `` broadband Performance test '' from the below! Browser type 192.168.1.254 in the address bar and press Enter http: //btbusinesshub.home/ button turn! Into the master phone socket and not an extension is connected to the Hub is designed to conserve whenever... Turning it off and then on again in message 5, click to disable you microfilters. We should now be able to connect is also showing a blue light but no wifi or connection.
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